Shipping Protection

Description

If not selected at checkout, Big & Little Dogs is not responsible for damaged, stolen or lost items during transit & delivery.

By purchasing Shipping Protection for an additional $2.95, you will receive coverage for your order against theft, loss, or damage during transit. The following terms and conditions apply:

Protection Scope

• Shipping Protection covers the value of the items in your order, against theft, loss, or damage during delivery.
• Protection begins from the moment your order is dispatched and ends upon confirmed delivery to the address provided at checkout.

Eligibility and Claims

• Shipping Protection must be added to your order at the time of checkout.
• In the event of theft, loss, or damage, claims must be submitted within 14 days of the expected delivery date or upon receipt of the damaged order.
• Evidence, such as photos of damaged items or official confirmation of loss/non-delivery from the courier will be required to process your claim.

Resolution

• Approved protection claims will be resolved by either:
  • Resending your original order at no additional cost, or
  • Issuing a full refund
• Resolutions will be processed within 48 hours following claim approval.

Exclusions

• Shipping Protection does not cover incorrect addresses provided at checkout,
• Shipping Protection does not cover refused deliveries
• Claims for minor cosmetic damage that does not affect the product’s functionality may not qualify (see our Returns & Refunds Policy for information about faulty products)
• Orders returned to sender are not covered
• If not selected at checkout, Big & Little Dogs is not responsible for damaged, stolen or lost items during transit & delivery.

Customer Responsibility

• Customers must ensure accurate shipping information at checkout is provided.
• Any claims filed outside the specified timeframe may not be processed.

By selecting Shipping Protection, you agree to these terms and conditions. For further assistance, please contact us by emailing info prior to placing an order.

We recommend adding Shipping Protection to ensure peace of mind for your order.